CITGO Lubricants policy is to respect and protect the privacy of our users. This policy statement tells you how we collect information from you, and how we may use it. Using the Internet should be a fun experience, and we want to help you make it so.
Please note that the CITGO Lubricants Website allows you to link to a variety of other sites. These sites may have different privacy policies from ours. We encourage you to review the privacy policies of all sites you link to from our sites.
What information does CITGO Lubricants collect?
How do we use it?
When you browse this site and have not registered for any online service from CITGO you browse anonymously. Personal information such as your name, address, phone number or e-mail address is not collected as you browse. CITGO does, however, use "cookies" to collect non-personal information about how our site is used. Non-personal information, such as the server your computer is logged onto, your browser type (for example: Internet Explorer, Firefox, Safari or Google Chrome), IP (Internet Protocol) address and geographic location information, and whether you responded to a Mystik banner ad or e-mail, is collected and tracked. This non-personal information is used for the purpose of measuring response rates to banner ads and e-mail offers so that we may improve and enhance our websites in the future to better serve our users. As part of our registrations, memberships and shopping processes, we give you the opportunity to decline to receive e-mails from Mystik. In addition, if you initially choose to receive our mailings, but then later change your mind, we provide instructions with our e-mails on how to unsubscribe or "opt out" of our e-mail program.
Cookies and Similar Technologies
Our sites and some linked sites may contain "cookies," clear gifs (known as web bugs or web beacons), or similar technologies. Cookies are small text files that are stored on your computer via web browser. They are often used to track visits, visitors and how the websites are navigated and used. Website programs, such as an online ordering system, create these text files to record information about your preferences. Our online ordering system, for example, needs to create these text files to record the items you add to your shopping cart. Most cookies expire after a certain time period. Most Web browsers automatically accept cookies, but you can usually change your browser settings to block or delete cookies as well as be notified before they are placed. Please refer to your browser instructions for information on managing cookies. It is important to note that some available functionality of this site and others will not work properly without their associated cookies.
Web beacons may aid the delivery of cookies and the collection of non-personally identifiable information, such as "click stream" and other data. We may also utilize Web beacons in banner ads, e-mails and newsletters to determine user interaction.
Will CITGO disclose the information it collects to outside parties?
No. CITGO will not disclose your personal information to third parties without your consent. CITGO may share aggregate information about our users with business partners, sponsors and other third parties. For example, we may say that the CITGO audience is x percent females and y percent males. This data is used to customize CITGO content and promotions to deliver a better user experience for our customers. CITGO may disclose user information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) CITGO rights or property, other CITGO website users, or anyone else that could be harmed by such activities. CITGO may disclose user information when we believe in good faith that the law requires it.
How does CITGO protect customer information?
CITGO is committed to the security and confidentiality of your personal information. We utilize industry standard administrative, physical and technical security measures to protect your information. We occasionally review our security procedures as new technology and methodology evolves to ensure the security of information. We protect the transmission of information utilizing Secure Socket Layer (SSL) technology. It encrypts all of your financial information, including credit card information, so it can't be read as the data travels over the Internet.
What is the CITGO viewpoint on linking to and from CITGO websites?
CITGO websites may contain links to microsites, other companies' sites, professional and governmental sites and documents. You should review the privacy statements and policies of other websites to learn how they use and protect your personal information.
You may not link to this website without accepting and complying to the following stipulations:
The hyperlink MUST resolve to the CITGO Lubricants home page located at http://www.CITGOlubricants.com. Deep linking requires written authorization and may be requested by e-mailing customerservice@CITGOlubricants.com. The text for the link must read "CITGO Lubricants" or www.CITGOLubes.com.
Additionally, links and their surrounding content may not misrepresent or suggest affiliation or endorsement where none exists. Links must not portray CITGO, its affiliates, products or services in a false, derogatory or offensive manner. CITGO content must be presented outside of a framed environment maintaining the integrity of design layout, content and look and feel. Users delivered to this website via a link must not be altered or modified in any way by the linking site.
CITGO must be notified when a link is made active and links must be removed upon request by CITGO.
What authorizations are needed to use CITGO in brand marketing?
The CITGO Lubricants name, logo, trade dress and all related marks are registered trademarks protected by federal law. Use of the Mystik logo or other proprietary graphics requires written authorization.
Does CITGO accept unsolicited submissions through its website?
CITGO does not accept unsolicited submissions through this website unless requested through the Contact Us area. CITGO welcomes and values comments or suggestions regarding our products and/or services but does not make any guarantee it will respond to any message.
CITGO does not wish to receive unsolicited information including but not limited to ideas, proposals, "cold-calls," or information. Any unsolicited information received will be considered non-confidential and non-proprietary and no response to said information will be given nor should it be expected.
Policies for kids & teens (individuals under 18 years of age)
CITGO encourages parents and guardians to spend time online with their children and to participate in the activities offered on visited sites. No information should be submitted to or posted at a CITGO website by guests under 18 years of age. We do not design and structure our sites to attract users under the age of 18.
CITGOLubes.com welcomes your questions and comments about privacy. Please send an e-mail to customerservice@CITGOlubricants.com